Announcements

Table of Contents

Sending an Announcement

- Checking Delivery Status

Email Backup Communication

Sending an Announcement

1. Navigate to your Announcements page and click on "Create announcement"
2. Choose recipients
   1. Guardians
   2. Members
   3. Members and guardians
3. Filter by
   1. All members in your program
   2. All members in a group
      1. In the drop down menu, select the group
   3. Custom
      1. A custom assortment of students
      2. The custom option includes many filtering options to find the students you're looking for, and has a "Select all" option for the students you've filtered for that can be used multiple times.

4. Indicate whether you want to send this announcement as an Email and/or SMS
5. Add Additional Recipients
   1. Select from existing users in your program
   2. Add multiple emails by separating them with commas
6. Select "Continue!"
7. On this page, you can add your Announcement details
   1. Subject and Content
   2. If you have upcoming events, you can select the event from the Quick Add section and it will copy it into your Content section
8. Include one or multiple attachment files
9. Choose whether this announcement should be sent now or scheduled for a later time

When you're ready to send your message, click the green "Send announcement" button!

Checking Delivery Status

On the Announcements page, you are able to see a log of All, Drafts, Scheduled, and Sent announcements. You are also able to Edit or Delete announcements by either selecting it or taking the 3 little dots on the right hand side.

To see a delivery status report for a particular announcement, click on the subject of that announcement. For each person this announcement was sent to, CutTime will tell you whether the email was sent or not and if the SMS notification was delivered, or if it's in another state: Failed, Blocked, or "Not sent - Missing phone number."

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