Instrument Import FAQ
Q: I accidentally imported my instruments twice, is it possible to delete the duplicates?
A: Contact support@gocuttime.com to address this issue. Generally speaking, it's easier for us to delete all of your instruments at once so you can re-upload the file, so make sure you hold onto that data you originally uploaded. Depending on the number of instruments you have in your program, it may take some time for us to delete those instrument data.
Q: I'm trying to upload instruments, but there's so many errors to address, it would be impossible to go through each one! What do I do?
A: Make sure you've put your instrument data into our instrument import template using the "paste - values only" function; otherwise, the format of our template gets overwritten and it won't properly flag the issues. You may want to get a fresh template to try pasting (values-only) the data in there. Another consideration is that the condition comment column requires that there be an associated condition in the column directly left of that one.
The "Make" and "Model" columns are required on the import, but if you don't know what that data is for your instruments, or the instrument has no discernable model data, putting in "unknown" is standard practice.
Charms Migration specific - It's also a good idea to double check that your columns line up with the data. The "CutTime Export" from charms has an extra column due to the data structure differences between Charms and CutTime. Also check that the "year of purchase" column doesn't have any "0"s, or, if entered, it must be entered as a four digit year without a month or date (e.g. "2006").
Additionally, check that the "repair cost" column doesn't have any data where there is no start date, end date, and vendor.
Q: There's no instrument type on your template for speakers, music stands or other "equipment-type" things. How do I get that data in CutTime?
A: Equipment Inventory has it's own import process! See Equipment Inventory Import Overview for those details.
Q: The instruments imported, but it's missing data. What went wrong?
A: The import template is particular about the headings of the columns, if there are any edits or adjustments to the template, the data may not upload correctly, and we may need to delete the instruments uploaded so you can upload a corrected template.