Guardian Importer FAQ

Error - "Matches multiple names within this import"

CutTime requires every guardian across the entire database to have unique contact information. Make sure this guardian doesn't have the same cell or email as someone else in the import. In which case, it may be necessary to remove that shared contact from one guardian before you're able to import them.

If the guardian rows are the same person, make sure the guardian name matches exactly on both rows. For example: a guardian marked as "Samantha" on one student and "Sam" on another.

Note: If neither of these methods fix the problem, you can "ignore row, don't import" and then associate the guardian to the student using the contact information on the students membership details page. That will allow CutTime to attach the existing guardian to the other student.

Error - "Matches a guardian with a different name"

CutTime requires every guardian across the entire database to have unique contact information. If there is any discrepancy in the name of the guardian in your import file compared to their existing account, CutTime believes they are different people and will therefore block the row. You can either adjust their name to the same as what their account already has, or you can "ignore row, don't import" and then associate the guardian to the student using the cell phone number on the students membership details page. That will bring up the guardian that already exists in CutTime with that contact information.

Error under student - "can't be blank"

The importer uses student ID to tie guardians to students during the import process, so it's necessary for that to be included and correct in the import sheet for the importer to map them properly. Or, you can select from the list of students in that drop box to select a student directly in the importer!