Logging in FAQ
Admin/Teacher/Booster accounts
Q: CutTime doesn't recognize my email or password, and I'm sure I've logged in using the same information. If I try to reset my password, it says my email doesn't exist.
A: Make sure you're logging in at gocuttime.com and not cuttime.net. If any issues persist, contact support@gocuttime.com for assistance!
Guardian/Member accounts
Q: Why do I have to re-verify myself every time I click the magic link?
A: If you bookmarked your dashboard URL instead of your actual "magic link," then CutTime will redirect to a page that requires verification every time, so make sure you bookmarked your magic link!
Additionally, if you're using a "private browsing" or "incognito" mode in your internet browser, you'll be asked to re-verify every time because the "private" browser tab is deleting the information used to store that verification. Open up a non-private tab and then click the magic link, you may have to verify yourself one last time before it's able to store that information properly.
Q: Why do I still not see my students/programs after verifying with my director that they have the right phone number/email?
A: On the screen that shows your students and programs, there is a "Log Out" button at the bottom. Click that button to Log out so you can re-verify yourself with the updated contact information in CutTime.
Q: How do I find out my username or reset my password?
A: You actually don't have a username or password with this iteration of CutTime! Your login is your "magic" link, so there is no need for either of those credentials.
Q: What if I lose my magic link?
A: You can go to this page and click either the "Guardians" or "Members" page under that traditional login interface, and it will ask for your phone number. If your phone number is correctly recorded in your program's CutTime account, then you'll receive your magic link shortly after you enter your number there!
Q: What if I'm not receiving any texts from CutTime to get my magic link in the first place?
A: Your phone number may be incorrect or absent from your program's CutTime account. In which case, you would need to contact your program administrator to correct or add your information to the account.
If this is the case, or even if something else is preventing the text message from being delivered, CutTime will trigger an email to be sent to you if your program has that information on file. Check your email to see if the message was delivered there.