Getting Guardians and Members Started
Some helpful introduction videos for members and guardians can be found here: https://gocuttime.com/features/see-cuttime-for-guardians
Table of Contents
Getting "Logged In" To CutTime
Why Magic Links?
- No Username and Password
- What Are Magic Links?
- Opting Out of SMS Messaging
- Reactivating SMS Messaging
Getting "Logged In" To CutTime
Alerting Your Members
The first step you will want to take when getting started is to let your Members and Guardians know that they will receive SMS messages from either of these two numbers: (866) 732-5971 or (844) 385-8463, and/or an email from support@gocuttime.com.
See below.
Sending The Welcome Message
Please Note: Both the member and guardian initial login messages have pre-formatted wording and are not customizable.
Notifying Members
- Go to the Members page.
- Click the "Send welcome messages" button on the top right next to "Add Member".
- And then "Ok." on the confirmation popup. This will send a welcome message to all members who have not yet logged into CutTime.
To send to an individual member, click on the student's name on your Members page, then the "Send welcome message" button at the top.
You can see if the member/student has successfully logged in by scrolling down the page to the Contact Status section, and by checking "Last Login". If there is no date, they have opened their magic link yet.
Notifying Guardians
- Go to the Guardians page.
- Click the "Send welcome messages" button on the top right.
- And then "Ok." on the confirmation popup. This will send a welcome message to all members who have not yet logged into CutTime.
To send to an individual guardian, click on the student's name on your Guardians page, then the "Re-send Login Link" button.
You can also opt to send an Announcement to your whole program just to get everyone started at once. See our help document on Announcements for more details.
If guardians are related to multiple students or students are a part of multiple programs, CutTime will display a list of students and/or programs on the magic link's My Student(s) page.
See Example Below:
CutTime can handle a guardians having multiple students in a program, as well as students in multiple programs and/or schools.
Authenticating
After the guardian or member clicks the magic link, which opens in their mobile or desktop browser, they're asked to trigger the verification code to authenticate their device.
The member and guardian will come back to that page and enter the pin code sent to them. Once the member or guardian has entered the code, the My Student(s) page loads.
Members and guardians will want to bookmark their magic link so that they can easier access and open their view of CutTime without potentially needing to re-authenticate.
Anytime a program director sends an announcement, adds a cost, or does another important activity in CutTime, the guardian and or student will receive a notification to click their magic link to come back to the My Student(s) page and see the new activity.
Why Magic Links?
What Are Magic Links?
Instead of members and guardians going to a login page to see their program's details in CutTime, they will open their cell phone messaging app or email and find a text or email message from CutTime. Inside of this notification will be their personalized and secure magic link - meaning that this is unique to that individual's cell phone number or email address, and acts as their "login".
No More Need for a Username and Password
A username and password are authentication conventions that have existed since the 1980s. We use a newer, more seamless way to authenticate a user in software called "magic links," which have been around for about a dozen years—no more usernames and passwords for guardians and students/members.
Much like a username and password, an individual's magic link should not be shared by members and guardians with anyone else.
Opting Out of SMS Messaging
They can reply "STOP" to the CutTime number in response to the message to opt out of text messaging.
As long as they have an email listed in their profile, the system will then resort to using email to send them messages from CutTime.
Reactivating SMS Messages
They can also opt back into texting by responding to the original text message sent from CutTime either "UNSTOP" or "START".