Getting Guardians and Members Started
To learn more about the guardian and member experience, click here.
Table of Contents
Managing Notification & Subscription Settings
Contact Information Removal Requests
Before You Begin
In order for members and guardians to access CutTime, each individual must have a unique email address or cell phone number associated with their account.
Members and guardians can be added to a program in two ways:
- Self-registration – Individuals can create their own accounts directly in CutTime.
- Administrator setup – A program administrator can create accounts by importing data or manually entering member and guardian information into the system.
For additional guidance on importing members or guardians, please refer to the highlighted links.
Once members and guardians have been added to CutTime and their accounts are fully set up, you may begin notifying them to access their accounts using their unique magic link.
Why Magic Links?
What Are Magic Links?
A Magic Link is a secure, personalized link sent to your member or guardian's email or mobile phone that allows them to access their account without needing a password. They click the link, and they are automatically signed in—no username or password required. It’s a safe, convenient way to log in without the need to remember credentials.
Secure, Password-Free Login
Usernames and passwords have been the standard method of authentication since the 1980s. At CutTime, we’ve adopted a more modern and user-friendly approach called Magic Links, which has been used in the tech industry for over a decade. This method eliminates the need for guardians and members to remember login credentials.
Each Magic Link is unique to the recipient’s email address or phone number and serves as their secure access point to CutTime. As with any secure login method, Magic Links should be kept private and not shared with others to protect personal information.
In CutTime, instead of requiring members and guardians to visit a traditional login page, they will receive a text message or email from CutTime containing their unique Magic Link. This link is tied specifically to their phone number or email address and serves as their secure method of accessing program details directly from their messaging or email app.
Misplaced Magic Link
If at any time a parent or guardian cannot locate their magic link in their email or text messages, they may visit https://app.gocuttime.com/login and select either “Guardian” or “Student.” From there, they can enter the email address or cell phone number associated with their CutTime account to have a new magic link sent to them.
For quicker access to CutTime, members and guardians are encouraged to bookmark their magic link. This allows them to log in easily without needing to locate the link each time. Detailed instructions can be found in the article, Bookmarking Your Magic Link.
Managing Notifications & Subscription Settings
Magic links are sent by default to the cell phone number on file for students and guardians. If both a phone number and an email address are listed, CutTime will default to SMS notifications.
Opting Out of SMS Messaging/Unsubscribing
Recipients can opt out of text messaging from CutTime by replying "STOP" to any message received from the CutTime number.
If an email address is listed in their profile, the system will automatically switch to email as the primary method of communication.
Reactivating SMS Messages
To resume receiving text messages from CutTime, users can reply "START" or "UNSTOP" to the original message thread or text 1-866-732-5971.
Opting Out of Email Messages/Unsubscribing
Magic links are sent to the email address on file when no cell phone number is provided for a member or guardian. They are also sent via email when a user has opted out of SMS messaging and has an email address associated with their account.
If a member or guardian decides to opt out of email messages, they can respond "STOP" to the email they received, and a support representative will deactivate the email for them.
Please note: if a user opts out of both text and email notifications—or only has one contact method listed and opts out of that method—they will no longer receive any messages from their program, including the Magic Link required to log in to CutTime.
Alerting Your Members
An important first step when getting started with CutTime is to inform your members and guardians that official communications will be sent via text from (866) 732-5971 or (844) 385-8463, and by email from support@gocuttime.com or noreply@gocuttime.com.
See below.
Sending The Welcome Message
Please Note: Both the member and guardian initial login messages have pre-formatted wording and are not customizable.
Notifying Members
- Go to the Members page.
- Click the more options dots on the top right next to "Add Member".
- Select the "Send welcome messages" button.
- Confirm by clicking "Ok." on the confirmation popup. This will send a welcome message to all members who have not yet logged into CutTime.
To send to an individual member, click on the member's name on your Members page, then the "Send welcome message" button at the top.
You can see if the member has successfully logged in by scrolling down the page to the Contact Status section, and by checking "Last Login". If there is no date, they have not yet opened their magic link.
Notifying Guardians
- Go to the Guardians page.
- Click the "Send welcome messages" button on the top right.
- Confirm by clicking "Ok." on the confirmation popup. This will send a welcome message to all guardians who have not yet logged into CutTime.
To send to an individual guardian, click on the member's name on your Guardians page, scroll down to the Guardians section, select the guardian, then the "Re-send Login Link" button.
You may also choose to send an Announcement to your entire program to start members and guardians together. See our help document on Announcements for more details.
If guardians are related to multiple members or members are a part of multiple programs, CutTime will display a list of members and/or programs on the magic link.
See Example Below:
CutTime supports guardians with multiple members in a program, as well as members participating in multiple programs and/or schools.
Magic Link Authentication
Before members/guardians can log in:
An administrator must send a welcome message or announcement. This action delivers each user’s unique Magic Link via email or SMS.
After the guardian or member clicks the Magic Link, which opens in their mobile or desktop browser, they are prompted to enter a verification code to authenticate their device.
Upon receiving the verification code by email or SMS, the member or guardian should return to the verification page and enter the code. After the code is entered, the Dashboard page will be displayed.
To view a video of this process, click here.
Administrator Tip:
Encourage students and guardians to bookmark their Magic Link for easier access. This allows them to return to CutTime quickly without needing to locate the original message or repeat the full login process each time.
Anytime a program director sends an announcement, adds a cost, or does another important activity in CutTime, the guardian and or member will receive a notification to click their magic link to come back to the Dashboard page and see the new activity.
Contact Information Removal Requests
If a member or guardian would like their phone number removed from their CutTime profile, they may contact their program director for assistance. They may also reach out to the CutTime support team, who can help process the request and notify the program administrator of the change.
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