Guardian and Member Experience

Download our helpful How to Use CutTime Cheat Sheets for Members and Guardians

How to Use CutTime for Parents-Guardians here
How to Use CutTime for Students here

Video Guide
My Students Dashboard
Program Dashboard
Magic Link Notifications

Video Guide to the Dashboards

My Students Dashboard

When a Guardian or Member accesses their dashboard through their Magic link, they are able to navigate between different students and different programs on their My Students dashboard.

They can also use the "Student Calendar" link to Subscribe to their Individual Calendar on their personal calendar app!

If there are any forms that still need to be filled out by the member or guardian, it will be listed under the Student Calendar link. They might need to scroll down to see that listed on this page.

Program Dashboard

When they click on the program they'd like to see more details for, they now see the Program dashboard with many points of communication from the program!

Now your program members and guardians will see:

Their student's inventory Assignments.
A full history of Announcements when they click on any announcement here.
Documents where their signature has been requested
The list of Events that apply to the group(s) that their student is a part of
- The Volunteer opportunities for any of those events
Their Financial Summary as well as a way to pay for their fees or share their costs if the program has connected to one of our payment processor options!

Magic Link and Other System Notifications

Members and guardians will receive various notifications from CutTime, this could be to notify them of updates sent by their program's administrator, or other auto-generated messages from the system. Here is a list of possible notifications:

CutTime Notification	Description / Purpose	For Members?	For Guardians?	Links Go to Content?	Viewable via Portal?	Helpful Hints
Welcome	Initial message containing assigned Magic Link to access CutTime	X	X	NO	YES	Acts as the ID and Password, unique to each member and guardian (not to be shared!)
Log In	Provides a first time verification code to get logged into your magic link.	X	X	N/A	N/A	Takes up to 2 minutes to receive the code depending on network speed.
Guardian Assignment	Confirms that you've been assigned as a guardian for a particular member, giving you access to relevant information about their program participation.		X	NO	YES	Guardians can be assigned to multiple student members. If you have more than 1 student member AND/OR your student member is participating in multiple programs, you will see all of them listed on the CutTime Portal Page. Tap on the specific member name under a program to view further details.
Communication - Announcements	Delivers a message from the program admins, can arrive via email, sms text, or both. These can be weekly newsletters, reminders, and other update.	X	X	YES	YES	You can view previously sent Announcements from each program dashboard. Do not reply to these! At this time, we do not support 2-way communication.
Communication - Events	Alerts that a new event has been assigned to a member.	X	X	NO	YES	You can subscribe to your members' calendar to sync with your personal calendar.
Communication - Volunteer Sign Up Requested	Alerts a member or guardian when they submit a request to volunteer (sign up)	X	X	NO	YES	View volunteer job details within the associated event listing.
Communication - Volunteer Sign Up Confirmed	Alerts a member or guardian when the admin accepts their volunteer job sign up request.	X	X	NO	YES	Do not reply to these! At this time, we do not support 2-way communication.
Communication - Volunteer Job Reminder	Automated job reminder sent to all members and guardians who signed up. Sent 24 hrs before event start time.	X	X	NO	YES	Do not reply to these! At this time, we do not support 2-way communication.
Communication - Volunteer Job Cancellation	Alerts a member or guardian that they are no longer required to fill a volunteer job they previously sign up for.	X	X	NO	YES	Do not reply to these! At this time, we do not support 2-way communication.
Financial - New Student Cost	Alerts that a new cost/pledge has been assigned to a member.	X	X	NO	YES
Financial - Manual Balance Reminder	Alerts that a member has an outstanding balance that needs to be addressed.	X	X	NO	NO
Financial - Monthly Payment Reminder	Automated payment reminder sent to all members and guardians with outstanding balances. Sent on the 1st of each month.	X	X	YES	NO	Recipient can choose to pay full, partial, or a specific cost item.
Financial - Cost Sharing Request	A guardian requests financial support from friends and family in paying towards a member's program balance.			N/A	N/A	Sent via email or SMS to an individual outside of CutTime. No Magic Link or login required to donate.
Financial- Cost Sharing Donation Made	Alerts a guardian that a cost sharing request was accepted and payment made.		X	NO	YES	The Cost Sharing donation will appear in your Member Balance area.
Financial - Cost Sharing Donation Receipt	Confirmation of a payment towards a member balance from accepting a Cost Sharing request.			N/A	N/A	Sent via email or SMS to an individual outside of CutTime. No Magic Link or login required to donate.
Financial - Payment Dispute Created	Provides information on how to cancel a previous payment if it was done by mistake.	X	X	N/A	N/A	Sent via email or SMS to an individual outside of CutTime.
Financial - Payment Dispute Closed	Alerts a member or guardian on the status of their dispute (won or lost)	X	X	N/A	N/A	Sent via email or SMS to an individual outside of CutTime.
Admin - Signature Request	Alerts a member or guardian that they need to review and sign a document.	X	X	YES	YES	You can also review any documents you've previously signed.
Admin - Signature Reminder	Alerts that a member or guardian has an outstanding signature that needs to be completed.	X	X	YES	YES
Admin - Form Request	Alerts a member or guardian that they need to review and fill in a form.	X	X	YES	YES	Responses cannot be edited once submitted.
Admin - Form Reminder	Alerts that a member or guardian has an outstanding form that needs to be completed.	X	X	YES	YES
Inventory - Assignment	Alerts a member or guardian that an instrument, attire, library, or equipment item has been assigned.	X	X	NO	YES	Tap 'More Details' for any inventory piece to see pertinent info.
Inventory - Usage Agreement	Alerts a guardian that a usage agreement for an instrument need to be reviewed and signed.		X	YES	NO	Your admin can print a copy of the usage agreement for you.